ship your orders from various international warehouses (US, Canada,
China and Singapore). Our inventory is distributed over multiple
fulfilment centers around the world in order for you to receive the
order faster. This means orders containing multiple items may be shipped
individually. You may receive an item before the next. So don't panic
if you don't receive all of your items at once as the others are on the
way. If you do not receive all your purchase within 8 weeks, please
contact us to look into your shipment.
allow 2-3 business days for processing your order. After which, your
order will be ready to ship out. It usually takes only 10-15 business
days for shipping to the US and 20-30 business days for international
shipping, depending on your location.
If there's an issue with your package, please contact our Sales Team.
Please be sure to include your order and tracking numbers, a brief
explanation of the problem, and any case or reference numbers you have
started with the carrier.
The value and shipping information is printed on a sticker on the
outside of the package when your order is shipped. We will mark the
package as gift for our customers. BUT duties and taxes
are calculated and charged by customs officials in your country. As
such, they are beyond our control. As the importer of record, you are
responsible for duties, taxes, and any other charges that your country
chooses to impose for the import.
How much will customs charges be for my country?
charges are individually assessed by your country’s officials upon
import, we are unable to provide an estimate on how much you may be
charged for customs. Charges vary from cases to case. Instead, please
try contacting the customs officials in your country to get a better
idea of what the customs charges may be for your order.
Unfortunately, please note that we are only able to make changes to your
order if it has not been fulfilled yet. If you want to change anything
in your order, please contact us via email firstname.lastname@example.org within
24 hours after placing your order. If the order has been shipped, we can
no longer make modifications to your order.
We always try source for the best quality products for our customers.
However, there are many factors that might have resulted your products
to be damaged in the transit.
If you received a defective/damaged
item, please kindly contact us by sending an email to email@example.com, let us know your problem and please don't forget
to attach photos/videos which can clearly show the issue.