Our Store Policy

Payment Policy

At TRAPLES, all transaction is conducted in USD Currency only. Price saw at the page is converted from USD to your local Currency for customer better understanding.

Shipping & Delivery Policy

We ship our product to most countries worldwide, for all domestic and international packages. While we strive to deliver goods in the time frame we specify, we cannot guarantee or accept liability for deliveries made outside of this time frame. As we rely on third party shipping companies to facilitate our customer deliveries for us, we cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.

Once order has been processed, tracking number usually takes 3-7 business days to be generated. Please take note to allow 3 to 5 business days for your tracking information to be updated. If you have not received your tracking number within 5 business days and/or If the tracking status is "not available" within 3 to 5 business days from the time you have received your tracking number, kindly send us an email at sales@traples.com

The processing time for orders is 3-5 business days. Once shipment is already loaded on the plane, estimated delivery is 14-20 business days for United States and 20-30 business days internationally. Please take note that there are some unforeseen circumstances like customs delays that we are unable to control on our end and also, some delays if there is an upcoming holiday season

We are not liable for deliveries that are affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fee’s, customs or back end charges incurred.


IMPORTANT:


We are not responsible if a package is/are not deliverable because of missing, incomplete or incorrect destination information. Please enter the correct shipping details when checking out, if shipping information is not corrected within the given time frame, store policy will apply. If you realize you have made an error in your shipping details, kindly e-mail us at sales@traples.com as soon as possible.



Return & Exchange Policy

1. Damaged Product

We will only reimburse if they are defective or damaged with term and condition, to be happen within 7 days. Buyers are required to provide photographic evidence of the product defects to sales@traples.com within 7 days upon receiving the item.

In the event you wish to return the purchased item, all costs related including the shipping fee will be shouldered by the buyer.

2. Replacement

In the events where the product received comes with manufacturing defects, buyers are entitled to request for a reimbursement within 7 days of receiving the item. Buyers are required to provide photographic evidence of the product’s manufacturing defects to sales@traples.com. If the case is deemed valid, Blackhead Acne Extractor will cover related cost to reimburse.

After 7 days of receiving the item, buyers can no longer request for item reimbursement for any reasons.

Cancellation & Modification Policy

Cancellation on Orders

In the event you wish to cancel your order, please contact us within 12 hour upon confirmation of order at sales@traples.com. Please be advised that any cancellations after 12 hours upon confirmation of order will no longer be allowed and will not be entertain.


Modifications on Orders

Buyers are allowed to make changes to orders placed, within 12 hours of making their purchases and before the orders are fulfilled. Changes made to the orders after 12 hours of making their purchases are not allowed and will not be entertain.


Cancellation Charges (Please Take Note):

*Only the same product with equivalent product price is allowed to be changed within 12 hours.

*For order /item cancellation, handling fees according to tier will be charged
Order amount ranged as below

Tier 1 (from $1 to $50) --- 10 % handling fees
Tier 2 (from $50.01 and above) --- 5 % handling fees

*Cancellation charges are bearable by customer for the payment gateway processing fees


Last Update: 01 Jan 2017